Case Study Answers Of Cognitive Decision Making Process:7ENT1127

Case Study Answers Of Cognitive Decision Making Process:7ENT1127

Running head: MANAGEMENT AND OPERATIONS MANAGEMENT
MANAGEMENT AND OPERATIONS MANAGEMENT
Name of the Student
Name of the University
Authors note
1 …

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Running head: MANAGEMENT AND OPERATIONS MANAGEMENT
MANAGEMENT AND OPERATIONS MANAGEMENT
Name of the Student
Name of the University
Authors note
1 MANAGEMENT AND OPERATIONS MANAGEMENT
Management
Answer 1
A.
Leaders in an organization are tasked with establishing the company’s vision and mission
and then implementing them by the rest of the business. Leaders play a crucial role when it
comes to organizational orientation and direction. The primary distinction between aleader and a
manager is that aleader has followers who follow them. In contrast, managers have employees
allocated the responsibility of accomplishing a certain task(Daniels, Hondeghem and Dochy
2019).
B.
Ipreviously held the job of Team Leader, where my primary responsibility was to
encourage and manage my team to achieve apredetermined target.
C.
Overall Goal
Our team’s mission was to increase customer satisfaction by developing new items
tailored to clients’ evolving tastes and preferences(Gandolfi and Stone 2018).
Nature of Subordinates
ï‚· The skill of subordinates: It should be highlighted that among the team’s subordinates, the
following soft talents were present:
 They were able to adapt to their changing surroundings.
 They were able to think critically and creatively to develop new solutions.
 They were able to complete the project on schedule.
 They were excellent listeners and problem solvers.
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 They had excellent oral and written communication abilities.
ï‚· Motivation Level: The team’s subordinates appeared to be extremely motivated and focused
on achieving the targeted goal effectively and efficiently. Furthermore, they could finish the
intended assignment on time due to adequate working circumstances at the workplace.
D.
Dimension of Leader Style
The following are the four dimensions of leadership style has four:
 Expertise, Experience, and Wisdom: In this dimension of the leader style, Iwould place a
premium on improving my subordinates’ knowledge, and expertise since this will improve
the quality of their work and increase employee satisfaction.
 Problem-Solving Ability: In light of this aspect of leadership style, Iwould emphasize
developing an individual’s ability to recognize and manage key factors since this will assist
employees in handling difficult situations with care(Leithwood, Harris and Hopkins 2020).
 Personality, Core Beliefs, and Values: In this dimension, more attention will be placed on
individual cultural values since this will allow them to connect with their culture and aid the
team in accomplishing the intended goal.
 Awareness of Self and Others: In terms of this aspect of leadership style, as a leader, I
would focus on building a long-term entity while also laying the groundwork for
subordinates’ success.
E.
Application of Four F’s of Leadership
The following are the four F’s of leadership:
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Fair: As aleader, Iwould aim to treat all of my subordinates equally, regardless of their race,
caste, creed, or culture, based on their performance.
Factual: As a leader, Iwould gather facts and information on changing client tastes and
preferences before establishing astrategy.
Firm: Although tough is one of the most challenging tasks, Iwill do my best to deal
forcefully with any issue because it will benefit the team’s productivity and the link between
myself and my followers.
Friendly: As a leader, I will strive to treat my team members with respect and
professionalism. Iwill also respect their opinions, but Iwill never be friends with them.
F.
Influence Tactics
In terms of the leadership role, the following influencing tactics will be most important:
ï‚· Apprising: In the provided situation, itwas one of the most effective persuasion methods
because it assisted in inspiring employees, which helped increase subordinate
productivity.
ï‚· Consultation: It was one of the most effective impact strategies for increasing employee
productivity. Because of these persuasion tactics, followers were requested to make
comments about a specific plan, which helped develop a sense of attachment and
personal pleasure among them.
Operation Management
Question 2
Meaning of Quality and its evolution since COVID 19
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A product’s or service’s quality can be defined as its ability to meet its intended use while
catering to the customer’s taste and preferences.
It should be mentioned that, since the breakout of COVID 19, the definition of the term
“quality” in terms of operations management has become more explicit. To maintain their
competitive advantage in the dynamic market, businesses must supply the highest quality items
at reasonable costs. People nowadays are reluctant to buy goods from customers whose products
do not satisfy their expectations(Farooq et al., 2021).
Changes in companies based on consumer taste and preferences
The behaviour of both internal and external customers has changed considerably since the
outbreak of the COVID 19 pandemic. External customers’ priorities have shifted, and they now
like to consume nutritiously and prepared with care and hygiene items. On the other hand,
Internal customers are willing to work in organizations that provide asafe and sanitary working
environment. As aresult, it is strongly suggested that businesses take sufficient safety and care
of the raw materials utilized and the workplace, as people have grown more health-conscious, to
preserve their competitive position in the dynamic market(Smith et al., 2021).
Types of Focus
ï‚· A process-focused: It is an entity that is more concerned with improving quality and
lowering production costs. In total, these two factors aid the company in improving its
position in acompetitive market. Entities are needed to utilize techniques and processes that
deliver quality products and are safe and hygienic after the COVID 19 pandemic(Marin-
Garcia et al., 2020).
ï‚· Workplace Focus: A workplace focus is aprogramme that allows employees to gain new
skills and experience by observing the work of other employees. Following the COVID 19
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outbreak, businesses must provide asafer working environment for their employees to retain
and recruit top talent.
ï‚· Customer Focus: It’s a strategy that puts customers first in the decision-making process.
Furthermore, customer-focused organizations strive to make decisions based on how they
will affect customers. People have become more health conscious since the emergence of the
COVID 19 epidemic, and consumers’ tastes and preferences are continually changing.
Therefore businesses must make decisions after obtaining all necessary data and information
about customer tastes and preferences.
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References
Dani ëls, E., Hondeghem, A. and Dochy, F., 2019. A review on leadership and leadership
development in educational settings. Educational research review ,27 ,pp.110-125.
Farooq, M.U., Hussain, A., Masood, T. and Habib, M.S., 2021. Supply chain operations
management in pandemics: astate-of-the-art review inspired by COVID-19. Sustainability ,13 (5),
p.2504.
Gandolfi, F. and Stone, S., 2018. Leadership, leadership styles, and servant leadership. Journal
of Management Research ,18 (4), pp.261-269.
Leithwood, K., Harris, A. and Hopkins, D., 2008. Seven strong claims about successful school
leadership. School leadership and management ,28 (1), pp.27-42.
Marin-Garcia, J.A., Garcia-Sabater, J.P., Ruiz, A., Maheut, J. and Garcia-Sabater, J.J., 2020.
Operations Management at the service of health care management: Example of aproposal for
action research to plan and schedule health resources in scenarios derived from the COVID-19
outbreak. Journal of Industrial Engineering and Management ,13 (2), pp.213-227.
Smith, I.M., Bayliss, E., Salisbury, H. and Wheeler, A., 2021. Operations management on the
front line of COVID-19 vaccination: building capability at scale via technology-enhanced
learning. BMJ open quality ,10 (3), p.e001372.

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