WORK TASK ASSESSMENT

WORK TASK ASSESSMENT

Human Resources Officer

Description

This work task is required to be completed as a part of the recruitment process for the Human

Resources Officer position.

Purpose

This activity is designed to assess the following capabilities:

1. Effective Communication

2. Demonstrate ability in problem solving

3. Influence people

Task

You will be required to make a presentation to the interview panel. You will be given up to 20 minutes

to present your task to the panel with 10 minutes provided for the panel members to ask any

questions related to the presentation. Your presentation should include a verbal component as well

as being supported by a visual component. Please be as creative as you feel you need to be to

effectively communicate the requirements of the task.

Scenario

You are employed within the Human Resources team and are specifically tasked with supporting the

team with two key focus’. These are:

1. Development A priority within this focus is Customer Service. Specifically, you have received

feedback from various sources around the poor reputation of the front of house team at Mt

Druitt with the organisational and wider community. Improvements are required around the

following themes:

Attitude and interaction approach

Phone Manner

Working together as a team

Time Management

Follow-up

2. Talent Acquisition

Organization been through many changes over the last 12 months. As a result of previous operational

management and external factors (such as Covid) there has been a significant impact on the

recruitment and retention of specialist health service staff (e.g. General Practitioners and

Phycologists).

Requirements

With the scenario above in mind put together a plan addressing the two key focuses of Development

and Talent Acquisition.

Within your plan ensure to address the following:

Development:

– What data or further investigation would you undertake to validate the feedback

– Highlight what changes need to take place to affect improvement

– What could be included as appropriate interventions

– What are some of the challenges you can identify

– What other methods of improvement can you suggest ensuring the longevity of the changes

Talent Acquisition:

– Identify the potential methods of sourcing these roles (internal and external)

– Develop a method of retaining sourced talent

– Suggest other areas we should consider addressing to support the above

Also provide a PowerPoint Presentation based on this scenario and requirements