WORK TASK ASSESSMENT

WORK TASK ASSESSMENT

WORK TASK ASSESSMENT


Human Resources Officer


Description


This work task is required to be completed as a part of the recruitment process for the Human


Resources Officer position.


Purpose


This activity is designed to assess the following capabilities:


1. Effective Communication


2. Demonstrate ability in problem solving


3. Influence people


Task


You will be required to make a presentation to the interview panel. You will be given up to 20 minutes


to present your task to the panel with 10 minutes provided for the panel members to ask any


questions related to the presentation. Your presentation should include a
verbal component as well


as being supported
by a visual component. Please be as creative as you feel you need to be to


effectively communicate the requirements of the task.


Scenario


You are employed within the Human Resources team and are specifically tasked with supporting the


team with two key focus’. These are:


1.
Development A priority within this focus is Customer Service. Specifically, you have received


feedback from various sources around the poor reputation of the front of house team at Mt


Druitt with the organisational and wider community. Improvements are required around the


following themes:


Attitude and interaction approach


Phone Manner


Working together as a team


Time Management


Follow-up


2.
Talent Acquisition


Organization been through many changes over the last 12 months. As a result of previous operational


management and external factors (such as Covid) there has been a significant impact on the


recruitment and retention of specialist health service staff (e.g. General Practitioners and


Phycologists).


Requirements


With the scenario above in mind put together a plan addressing the two key focuses of Development


and Talent Acquisition.


Within your plan ensure to address the following:


Development:


– What data or further investigation would you undertake to validate the feedback


– Highlight what changes need to take place to affect improvement



– What could be included as appropriate interventions


– What are some of the challenges you can identify


– What other methods of improvement can you suggest ensuring the longevity of the changes


Talent Acquisition:


– Identify the potential methods of sourcing these roles (internal and external)


– Develop a method of retaining sourced talent


– Suggest other areas we should consider addressing to support the above


Also provide a PowerPoint Presentation based on this scenario and requirements

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